First Class travel
Travel First Class with us and experience the difference. We offer a special space, somewhere for you to stretch out and unwind, work, sleep or just watch the world pass by while we take you where you want to go.From Monday to Friday our team offer at table service, so you'll be able to sit back and relax whilst tucking into complimentary mouthwatering delights from our First Class menu.
The menu can be found here..
Click
Monday to Friday only.......I'm travelling on a Sunday, my ticket has cost more as it's a weekend and guess what..no food or complimentary booze! WTF? It's a seven hour journey and I boarded at 1-26 pm. Shortly after we set out there was an announcement that there would be no staff to man the services in First Class until Carlyle...I paid for a First Class journey, you took my money for that, not three fifths of one..So Carlyle comes and goes, no service....we hit Lancaster at 3-47 before I was offered my complimentary service...a bag of Tyrells ready salted crisps, a small packet of shortbread and a paper cup half filled with weak lukewarm coffee. I'm not moaning for moanin'sg sake here but honestly Virgin, does this seem First Class to you?
Why the massive difference when the ticket price is higher, however the service is minimal? What justification are Virgin offering for the reduction in standards for a higher paying customer at the weekend? I've to get by on a coffee or two and a biscuit and crisps for 7+ hours....no wait, there's a shop in standard that I can walk 6 carriages to get to where I can purchase a sandwich or a salad for an additional fee...Dick Turpin wore a mask..overall a rather shoddy third class service if you ask me, and not worth the pretty penny it's costing.
I'm going to e-mail Virgin's customer services department tonight and complain..I'll post their reply if and when I get one.
Bah Humbug..
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